IMU Service and Support
We would like to point out that our support is offered within our means voluntarily and free of charge
and is not part of the purchased product. Therefore, an occasional delay in processing time may occur. There is no legal entitlement
to free service and support.
Please understand that the software cannot always please everyone in every way. With
more than 35,000 users, we choose the conventionally best way to make our products user friendly.
There are some restrictions
on some systems that cannot always be taken into account. Thus, individual software components from different software vendors
may impair the functionality of our software.
Questions about Ordering and Shipping
You can order our software via Share*it! from our download page.
If you have ordered at Share*it! and are having any troubles with your order you can send an email to firstname.lastname@example.org.
Registration and Activation of Z-Software
If you have ordered at Share*it!, please send the registration data to
The registration data consists of:
Name or company name
Zip code and location
Invoice number (Share*it! reference number)
Please note that the software mentioned above is licenced per computer/operating system and can therefore
not be used on another computers.
The Serial number is generated by the software in the program settings under the
program on license tab.
Questions on technical or software-related problems
Please read the online help and the software manual first. Also make sure that you have updated your software
to the current version. In most cases, the problem is already fixed in a new version.
If you don't find any help, please
send an e-mail/ticket with a detailed error description, error number, error text, description of how the error occurred etc.
We also need the log file from the software, as well as any information about your computer system (operating system,
service packs, special features, memory, processor etc.). You can also help us with a screen shot of the error, where applicable.
Please zip all attachments, because otherwise they will be treated as spam by our support ticket system. In this way,
we can help you as quickly as possible. The more specific you are, the sooner a solution is in sight.
Send us an e-mail
or use our ticket system at Ticket-System.
It can take
a few days before we get back to you. We also offer telephone support, but only in German.